How can we help?

Our on-site services are designed to provide additional support to our residential and commercial clients, complementing our Fibre ISP offerings. We’ll arrange an appointment to visit your property, where we’ll identify and resolve any network issues you may be experiencing. From basic wireless mesh systems to advanced WiFi solutions, we offer a range of hardware and accessories to fit your budget.

Our customers love our on-site services, often highlighting that no other ISP matches our level of service for network cabling, WiFi optimisation, and hardware installation. 😇

We take a “set and forget” approach, meaning there’s no ongoing retainer, contract, or SLA for our on-site services. Once a project is completed, if you need further assistance from our on-site team, a new appointment will need to be booked and paid for. Please note that travel, labour, and hardware costs for on-site services are not included in your Atomic Fibre ISP package. You can review what is included in your monthly Fibre service fee here https://www.atomic.co.za/docs/scope-of-services/.

If you need on-site help, please email onsite@atomic.co.za, and we’ll get in touch to schedule an appointment.