WiFi is Not Perfect #
It’s easy to assume that if you have a 500Mbps fibre line, you will get 500Mbps wifi speeds everywhere in your home. This is usually not the case. Reliable wifi with consistent high speeds often takes some effort to set up.
Your fibre line could be working perfectly (what you pay us for) while your wifi is slow.
Follow this guide to start the process of improving your wifi. We’re always happy to give wifi advice if you email our support team.
We also offer an On-Site service for customers who prefer a ‘just make it work‘ solution and are willing to pay for in-person support.
3 Easy Steps #
If you are experiencing slow WiFi speeds, try these 3 steps:
1️⃣ Reboot your WiFi router and fibre box.
2️⃣ Check for full WiFi signal strength (WiFi icon on your laptop or phone)
3️⃣ Run a speed test while in the same room as your WiFi router: www.speedtest.co.za
Speeds around 40Mbps is normal for 2.4GHz WiFi. Change to a 5GHz WiFi channel to get faster speeds.
How to switch to a 5GHz channel #
The phone or laptop you are using needs to support 5GHz WiFi, and you need to select a WiFi network which has a 5GHz channel enabled. Some people name their WiFi networks to show the channel – they choose names like: ‘mywifi5g’. Some people enable both 2.4GHz and 5GHz channels on a single network name. Most modern devices will prefer using 5GHz when close enough to the WiFi router.
macOS users: hold the Option key then click on the Wifi icon in the top nav.
If you still notice slow speeds, do a cabled speed test with a laptop to check that the fibre line is healthy. Here is a guide for testing your fibre line.
100Mbps Speed Limit #
When you see speed test results around 90Mbps, the problem is usually a router with 100Mbps Ethernet ports or a cable which is damaged or old. Check that the router has Gigabit ports and you are using a fairly new Ethernet cable (Cat5 or better). An Orange LAN light on the fibre box (ONT / CPE) usually indicates a 100Mbps connection.
More WiFi Guides #
✅ Apartment Buildings and noisy WiFi environments
✅ Read our full guide for improving your WiFi
✅ Read our guide for extending your WiFi
✅ Arrange an on-site in-person WiFi assessment
Our WiFi Terms #
Please keep our Wifi terms in mind. From our order form: I understand that Atomic will do its best to help and give advice, but cannot guarantee WiFi performance and coverage within my property.
Need Advice? #
Please contact our Support team if you need advice on how to improve your WiFi.
Graphical Guide #
