🧐 What do the lights on your Fibre Box Mean? #
If you’ve ever wondered what the lights on your Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined all the Fibre Boxes we work with below. This includes what the lights should be in normal operation, when there is a fault, and what to do.
Look for your Fibre Box #
Find your fibre box by looking at the Fibre Network Logo, or the Fibre Box you have installed. Below are quick links to the relevant Fibre Network Operator and Fibre Box.
- Octotel Dasan ONT
- Octotel HALNY ONT
- Frogfoot Calix ONT
- Vumatel VX Fibre
- Vumatel Raycore
- Vumatel/SADV Calix
- Openserve
 |
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| LAN | 🟢 | Green Blinking: 1000Mbps | No action required |
| 🟠 | Orange Blinking: 100Mbps | No action required | |
| Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
| Internet | 🟢 | Green: Service is up | No action required |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| ALM | Off | Off: Normal | No action required |
| 🔴 | Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| PON | 🟢 | Green: Normal | No action required |
| 🔴 | Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| PWR | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
|
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| POWER | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check the power toggle is depressed, and the device is getting mains/UPS power | |
| PON | 🟢 | Green: Service is up | No action required |
| Flashing | ONT is registering to the OLT | If PON light continues to flash, contact support to create a support ticket | |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| LOS | Off | Off: Normal | No action required |
| 🔴 | Solid Red: Fibre Fault | Restart ONT, if it stays off, contact support to create a support ticket | |
| Flashing | Flashing Red: Fibre Not Connected Properly | Check Fibre Patch Cable, Restart ONT, if it continues to flash, contact support to create a support ticket | |
| LAN | 🟢 | Solid Green: Normal | The connection of Ethernet interface is normal. No action required |
| Blinking Green | Data Flowing | Data is being transmitted over ethernet. No action required | |
| Off | Off: No connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
 |
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| POWER | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
| BROADBAND | 🟢 | Green: Normal | No action required |
| Off | Off: Fibre Fault | Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support | |
| SERVICE | 🟢 | Green: ISP Service is up | No action required |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| ETHERNET | 🟢 | Green Blinking: Data flowing | No action required |
| Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
 |
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| Power | 🟢 | Green: CPE has power | No action required |
| Off | Off: No power | Check your CPE is plugged in and getting mains/UPS power | |
| F | 🟢 | Green: Normal | No action required |
| Off | Off: Fibre Fault | Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support | |
| 1 | 🟢 | Green Blinking: Data flowing | No action required |
| Off | Off: No data connection | Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on | |
|
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| Power | 🔵 | Solid Blue: CPE has power | No action required |
| 🔵/⚪️ | Blue Blinking | CPE has not retrieved a configuration yet. Please contact support | |
| Off | Off: No power | Check your CPE is plugged in and getting mains/UPS power | |
| FX | 🟠 | Orange: Normal | No action required |
| Off | Off: Fibre Fault | Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support | |
| LAN 1 | 🟢 | Green: Normal data flowing | No action required |
| Off | Off: No data connection | Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on | |
|
 |
||
| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| POWER | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
| BROADBAND | 🟢 | Green: Normal | No action required |
| Off | Off: Fibre Fault | Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support | |
| SERVICE | 🟢 | Green: ISP Service is up | No action required |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| ETHERNET | 🟢 | Green Blinking: Data flowing | No action required |
| Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
