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Get your Vumatel Fibre line reconnected #

If you’ve moved into a property where Vumatel fibre has previously been installed, then you can turn the connection back on any time – this is a “Vumatel reconnection” on our Fibre Order Form. If all goes smoothly this is normally done the same or next business day.

You don’t need to be reconnected at the end of the month, you can reconnect anytime you like and you will be billed pro-rata for the period of the first month your service is live.

There are some caveats to getting online: All the fibre equipment must be in working order, with a power supply and no line breaks. If there is damage then Vumatel will need to come out and do repairs which are normally resolved on the next business day.

If you would like to check if there might be a fault with your Vuma fibre line, power on the Vuma Fibre equipment and check the indicator lights to see if the unit is operational or if a support ticket needs to be opened.

Please note if the previous occupant had an existing service and did not cancel it, we will require you to supply the page of your lease showing your name and address. We then provide this to Vumatel so the previous ISP knows that a new occupant needs the service in the property. There is a 72 business hour (excluding weekends) grace period for the old ISP to dispute this.

Below is an image of a standard Vumatel Home Fibre ONTs. You should be able to power on this device and see a light that corresponds to the illustration below. If any equipment is missing, please send us a photo prior to placing an order and we will advise on the correct course of action and the timeline. Vumatel contractors will quote and bill directly for any replacement of fibre equipment.