🧐 What do the lights on your Vumatel Fibre Box Mean? #
If you’ve ever wondered what the lights on your Vumatel Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined everything below. This includes what the lights should be in normal operation, when there is a fault, and what to do.
Look for your Fibre Box #
Find the Fibre Box you have installed. Below are quick links to the relevant Fibre Boxes Vumatel supply.
- Vumatel VX Fibre – Used on Vuma’s Active Ethernet (AE) Network
- Vumatel Raycore – Used on Vuma’s Active Ethernet (AE) Network
- Vumatel/SADV Calix – Used on Vuma’s GPON Network
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| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| Power | 🟢 | Green: CPE has power | No action required |
| Off | Off: No power | Check your CPE is plugged in and getting mains/UPS power | |
| F | 🟢 | Green: Normal | No action required |
| Off | Off: Fibre Fault | Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support | |
| 1 | 🟢 | Green Blinking: Data flowing | No action required |
| Off | Off: No data connection | Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on | |
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| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| Power | 🔵 | Solid Blue: CPE has power | No action required |
| 🔵/⚪️ | Blue Blinking | CPE has not retrieved a configuration yet. Please contact support | |
| Off | Off: No power | Check your CPE is plugged in and getting mains/UPS power | |
| FX | 🟠 | Orange: Normal | No action required |
| Off | Off: Fibre Fault | Restart CPE, and check thin fibre cable is not kinked. If it stays off contact support | |
| LAN 1 | 🟢 | Green: Normal data flowing | No action required |
| Off | Off: No data connection | Check cable between CPE and WiFi router is clicked in and the WiFi router is powered on | |
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| Label | Indicator | Meaning | Action Steps |
|---|---|---|---|
| POWER | 🟢 | Green: ONT has power | No action required |
| Off | Off: No power | Check your ONT is plugged in and getting mains/UPS power | |
| BROADBAND | 🟢 | Green: Normal | No action required |
| Off | Off: Fibre Fault | Restart ONT, and check thin fibre cable is not kinked. If it stays off contact support | |
| SERVICE | 🟢 | Green: ISP Service is up | No action required |
| Off | Off: No connection | Restart ONT, if it stays off, contact support to create a support ticket | |
| ETHERNET | 🟢 | Green Blinking: Data flowing | No action required |
| Off | Off: No data connection | Check network cable between ONT and WiFi router is clicked in and the WiFi router is powered on | |
