Advice for Gamers #

• We have a looking glass, if you want to check latency and run a traceroute to the game server.
• Try to find the IP of the game server causing the problem, this guide has details about finding the IP.
• Please do an MTR or Pingplotter test using the game server IP. Ideally run this test from a cabled connection to the fibre box (to rule out wifi problems).
• If you would like to open a gaming related support ticket, please provide a comparison ping and traceroute – either via another ISP, or via an mobile (GSM) connection, or by using Exitlag.
• Let us know when you noticed a change in game latency or when packet loss started.
• Let us know if only one game is affected and if other games are working well.
• We can sometimes get more direct peering set up with the network hosting the game – let us know if think peering can be improved.
• The difference between 142ms and 147ms is probably not noticeable in game play – we’ll try our best to optimise latency, but if you are noticing a very small difference in latency it could be best to just wait and check again in a few days.
• Please check if the problem could be with the game: Downdetector
• Consider getting an Exitlag account to optimise latency.