Frequently Asked Questions
FAQ
Last Updated: 7 May 2026A collection of Frequently Asked Questions. 🕹️ Why does my PlayStation say I have the wrong NAT type and show a slow speed test result? We suggest you don’t trust the PlayStation tests – rather do a cabled test. 🎟️ Do you offer PPPoE test accounts on Openserve? Yes, please contact our sales team. You’ll...
Help Us Help You
Last Updated: 22 April 2026Here are a few things you can do to prepare for when you need technical support. Keep reading – we also share a few ways you can spread the word about your epic internet, run a quick speed test and add reviews to let others know why you’re loving it! 🚨 Prepare for the day...
Contention Ratios
Last Updated: 24 November 2025TL;DR: We don’t have a ‘Contention Ratio’. If you don’t get your full line speed, there is usually a problem with your fibre line. 🤔 What is the contention ratio on our home or business internet services? Contention ratios are an old commercial model. You’ll still see this in some wireless networks where spectrum is...
Speed Test Servers
Last Updated: 16 November 2025TL;DR: Which speed test server should I use? We suggest the Speedtest.net app or the Speedtest.co.za browser-based test. Read our guide about cabled speed tests. ⚠️ Pro Tips 🐢 What not to use Don’t type ‘speed test’ into Google and use that test. Don’t use a browser-based test if you have a fast line –...
DNS and NTP Servers
Last Updated: 13 December 2025🌍 Which DNS servers should I use? Most customers use the default DNS settings: our on-net anycast caching DNS servers and Quad9 hosted at CINX 4️⃣ IPv4 6️⃣ IPv6 You can also configure custom DNS servers. Popular options are: We suggest Quad9 over Cloudflare because of the cached content at CINX (peering point in Cape...
Octotel Fibre Box Lights
Last Updated: 4 August 2025🧐 What do the lights on your Octotel Fibre Box Mean? Curious about the lights on your Octotel Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal a fault, and the steps to take if there’s a fibre fault....
Frogfoot Fibre Box Lights
Last Updated: 10 October 2025🧐 What do the lights on your Frogfoot Fibre Box Mean? Curious about the lights on your Frogfoot Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal fault, and the steps to take if something’s broken. Frogfoot ONT Lights...
Vumatel Fibre Box Lights
Last Updated: 16 November 2025🧐 What do the lights on your Vumatel Fibre Box Mean? Curious about the lights on your Vumatel Fibre Box? We’ve got you covered! Below, we explain what each light means, how they should look during normal operation, when there is a signal fault, and the steps to take if something’s broken. ⚡️ Find your...
Openserve Fibre Box Lights
Last Updated: 4 August 2025🧐 What do the lights on your Openserve Fibre Box Mean? Openserve uses 10+ different models of ONTs on their network. Hey have a guide on their website: Openserve ONT lights guide. ⚡️ Summary ✅ Green PON light indicates a normal link. 🔴 Red PON light or PON light off indicates a problem with the...
Recommended Suppliers & Partners
Last Updated: 7 May 2026🧩 IT Support and Cabling These IT support and network cabling companies can usually help with things like installing extra network cabling and troubleshooting problems with your PC and laptop, or help fix your printer. Some of them can also help with large cabling projects or if you need fibre cabling extended to a nearby...