Quick Fibre Guides
How to Connect your Router
Last Updated: 30 October 2024🤓 How to Connect your Router ✅ If you ever need to unplug or move your router, please check your cabling matches this diagram. ✅ Make sure your router’s WAN port connects directly to your fibre box (ONT/CPE). ✅ Configure the WAN port to use DHCP / Dynamic IP (or PPPoE for Openserve). ✅ Never...
How to Report a Problem
Last Updated: 30 October 2024🤓 How to report a problem Follow these simple steps to report a fibre problem on Octotel, Frogfoot, Vumatel or Openserve: 1️⃣ Reboot your WiFi router and Fibre box 2️⃣ Check the lights on your Fibre box: Octotel = Green PON light? Frogfoot = Green BROADBAND light? Vumatel = F or Fx light on? Openserve =...
Loadshedding Tips
Last Updated: 7 February 2025🤓 Loadshedding Advice ✅ A DC UPS with lithium-ion batteries is the best option with the longest lifespan. Pricing usually starts from only R400. ✅ Most DC UPSs are small and include a ~10cm splitter cable so you can power your Fibre box (ONT) and WiFi router for 4+ hours. ✅ Different devices have different...
Network Outages
Last Updated: 5 December 2024🧐 Is there a network outage? 🤔 If you suspect something is wrong with your internet: 1️⃣ First check the Atomic Network Status page – there could be a known outage or scheduled maintenance 2️⃣ Check the Atomic Telegram Group and/or your neighbourhood chat groups 3️⃣ Reboot your fibre box and router, check your cabling...
WiFi First Aid
Last Updated: 11 March 2025WiFi is Not Perfect It’s easy to assume that if you have a 500Mbps fibre line, you will get 500Mbps wifi speeds everywhere in your home. This is usually not the case. Reliable wifi with consistent high speeds often takes some effort to set up. Your fibre line could be working perfectly (what you pay...
Extending Your Wi-Fi
Last Updated: 1 February 2025Extending your Wi-Fi 🏆 1st prize is always to run Ethernet cables and to add more WiFi Access Points. ✅ You can also consider using an Ethernet over Powerline kit which uses your existing electricity cabling to extend your network. Keep in mind the quality of your electricity cables will influence the link quality and...
Fibre Box First Aid (ONT / CPE)
Last Updated: 12 February 2025What do the lights on your Fibre box mean 💡🔴🟢 ✅ A quick glance at your fibre box can tell you if you lost connection to the fibre network in your area or if your router is unplugged. ✅ The most important light is labelled PON or BROADBAND or FX – if this light is...
