Frequently Asked Questions
Openserve Fibre Box Lights
Last Updated: 13 December 2024🧐 What do the lights on your Openserve Fibre Box Mean? Openserve uses 10 different models of ONTs on their network. It was easier to just link to their guide: Openserve ONT lights guide. Summary: Green PON light = normal / healthy. Red PON light or PON light off = link to upstream network is...
Holiday Freeze Period
Last Updated: 21 December 2024ℹ️ This doc is for the Dec 2024-Jan 2025 season and may be updated if new information is provided. Each year during the South African Summary holiday period (pretty much) the whole telecoms industry takes a break between 15 Dec and 15 Jan – and you can’t really get anything new installed. Support can be...
Fibre Frequently Asked Questions
Last Updated: 5 December 2024All about fibre coverage and fibre networks We partner with Fibre Network Operators (FNOs) to deliver fibre internet services to homes and business fibre. We can only offer services where there is a live fibre network that we are partnered with. You can check which FNOs we partner with and check which fibre network covers your area on...
VoIP
Last Updated: 5 December 2024VOIP and using your landline over your fibre 📞 Please note pricing and product information relating to Switchtel might change, please visit their website via the link for the latest information. If you want to cancel your landline but not lose your number or save money on your calls then you can use VOIP. We...
Find your Vumatel Serial Number
Last Updated: 30 October 2024How to find your Vumatel Serial Number Please note: Vuma has removed the feature to find your Vuma serial number from their website. Please contact us for assistance.
What the lights on your Fibre Box mean
Last Updated: 5 December 2024🧐 What do the lights on your Fibre Box Mean? If you’ve ever wondered what the lights on your Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined all the Fibre Boxes we work with below. This includes what the lights should be in normal operation, when there is a fault,...
Octotel Fibre Box Lights
Last Updated: 5 December 2024🧐 What do the lights on your Octotel Fibre Box Mean? If you’ve ever wondered what the lights on your Octotel Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined everything below. This includes what the lights should be in normal operation, when there is a fault, and what to do....
Frogfoot Fibre Box Lights
Last Updated: 30 October 2024🧐 What do the lights on your Frogfoot Fibre Box Mean? If you’ve ever wondered what the lights on your Frogfoot Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined everything below. This includes what the lights should be in normal operation, when there is a fault, and what to do....
Vumatel Fibre Box Lights
Last Updated: 30 October 2024🧐 What do the lights on your Vumatel Fibre Box Mean? If you’ve ever wondered what the lights on your Vumatel Fibre Box mean, what is normal, and what indicates a fault, we’ve outlined everything below. This includes what the lights should be in normal operation, when there is a fault, and what to do....
