Advanced Guides
Configure a PPPoE Login on a Laptop
Last Updated: 24 March 2025This guide is mostly for Openserve customers who would like to do a cabled speed test directly in the fibre box / ONT. This test will rule out problems with the router, which usually handles the PPPoE session. Once you have configured your Atomic PPPoE login on your laptop (see steps below), you can connect...
Backup Connectivity – GSM Backup
Last Updated: 12 February 2025No fibre line will give you perfect 100% uptime. Fibre to the home lines often come with a ‘best effort’ SLA from the fibre network, and it can sometimes take a few days to restore a fibre line. If you work from home or have critical services like alarm systems, we suggest you look at...
Local Software Mirrors
Last Updated: 3 February 2025A collection of Mirrors we suggest for Atomic customers: More
DNS and NTP Server Options
Last Updated: 31 January 2025Which DNS servers should I use? Most customers use the default DNS settings. Our on-net anycast caching DNS servers and Quad9 hosted at CINX: IPv4 102.135.240.1 9.9.9.9 IPv6 2c0f:ef18::1 2620:fe::9 You can also configure custom DNS servers. Popular options are: 1.1.1.1 Cloudflare / CPT 8.8.8.8 Google / JHB We suggest Quad9 over Cloudflare because...
Cabled Speed Tests
Last Updated: 24 March 2025This guide explains how to do a cabled speed test. It has two parts: regular browser based testing, and using an app for faster line speed tests. Why are cabled speed tests needed? We need cabled speed tests to rule out wifi related problems and the fibre networks require these tests to open support tickets....
iPerf Tests
Last Updated: 25 January 2025Test your Atomic Fibre Line Health with iPerf We host an iPerf server on our network for Atomic customers, so if you have a laptop plugged into your Fibre ONT/CPE the only thing between your device and the iPerf server is your Fibre Network Operator. If the iPerf tests show packet loss, we can ask...
IPv6
Last Updated: 7 February 2025🧐 How to enable IPv6 on your Atomic fibre internet The IPv6 protocol is the default and quickest way to start up a new internet connection in most modern operating systems. IPv4 space is mostly exhausted. Despite not technically needing to use IPv6, if you want to enjoy the benefits and future-proof your network you...
SMTP Settings
Last Updated: 17 October 2024✉️ SMTP Email Services and Relays TL;DR – As a fibre-only ISP, we do not provide email or SMTP relay services, only fibre connectivity. Your email provider should be providing you with SMTP services. If you are using your current ISPs SMTP service to send emails and not that of your email provider, you could...
Static IPs
Last Updated: 1 April 2025Get a static IP address for your Fibre Internet We offer a static IP address service, or multiple static IP addresses, on our Home and Business Fibre Internet services on Octotel, Frogfoot, Vumatel and Openserve. We can also set up DNS PTR (reverse) records for customers with static IPs (IPv4 and IPv6). The methods to...
Packet loss, MTR and Pingplotter
Last Updated: 26 January 2025Troubleshooting with MTR, Pingplotter and Ping Gamers or customers doing remote work on servers overseas usually find this guide useful to discover where extra latency or packet loss happens. Finding a Game Server IP Close your other applications, then run the game and check for open TCP connections: Windows: Resource Monitor macOS: lsof -Pnl +c0...
