General Info
Direct Debits
Last Updated: 17 October 2024How Our Direct Debits System Works We encourage you to use our monthly debit order service – it’s less admin for everyone. If you would like to use the debit service please complete the Debit Order Mandate form. It takes 3 minutes and your unique link would have been emailed to you after you placed...
Holiday Freeze Period
Last Updated: 21 December 2024ℹ️ This doc is for the Dec 2024-Jan 2025 season and may be updated if new information is provided. Each year during the South African Summary holiday period (pretty much) the whole telecoms industry takes a break between 15 Dec and 15 Jan – and you can’t really get anything new installed. Support can be...
How Discounts Work
Last Updated: 30 October 2024How Referral Discounts Work We have various discount tiers offering our customers big discounts for referring friends! Plus, they get to experience our epic fibre service. When you refer a new customer to Atomic, you will get a 5% discount on your service at the end of the month they are activated, every month they...
Important Extra Guides
Last Updated: 30 October 2024We link to more guides and important blog posts in our website footer below. Here are a few helpful links: 📶 Wifi Guide For Home Internet 🔋 Fibre During Loadshedding 🔐 Family DNS Protection 🐣 Telegram Quiz Bot
Change Request
Last Updated: 6 November 2024Our Change Request form has moved, click here to go to our new Change Request Form.
Moving Properties
Last Updated: 30 October 2024Moving home or office? Here’s how to move your fibre service. If you are moving property, and want to move your fibre service, this guide explains the process to get set up at your new property. Good to know: As fibre is a physical cable that connects your property, it’s not possible to move the...
Scope of Services
Last Updated: 30 October 2024This document outlines the scope of services we provide based on what customers are paying for. It also aims to define where our responsibilities end and when customers need to take responsibility themselves or involve other service providers. What you are paying for on your Atomic invoice Fibre line rental Internet access Support and advice...
Overview of Fibre Troubleshooting
Last Updated: 16 December 2024A collection of things you can do to check your fibre line health. It’s best to do these in the order below. 1. Reboot and stable power Reboot your fibre box, router and WiFi access point(s) and make sure they have stable power. 2. Confirm the status lights on your fibre box are normal Make...
